When I look at what Amadeus has built and the plans we have to evolve the APP payment platform, I am really excited about the future. That said, apart from a new job for me, what will 2018 bring in payments for our customers?
Here are four payments topics that the travel industry should consider for 2018:
Payment Services Directive II (PSD2) finally becomes a reality this year. New rules around payment card surcharging and secure customer identification come along with it. Additionally, the EU GDPR (General Data Protection Regulation) comes into force from 25th May 2018 and Compliance will continue to be a major focus for the coming years. Amadeus’ new Consultancy Division can assist merchants in discovering what all of this means for them.
Fraud and PCI DSS
The PCI DSS (Payment Card Industry Data Security Standards) were created to help defend against fraud, by removing payment card data from IT systems or rendering it useless to hackers by encrypting or tokenizing it. Further downstream, Fraud Screening Services aim to prevent fraudsters from obtaining free goods and services by blocking their attempts to purchase. Even more challenging for the hotel sector is the fact that they typically only accept payment at the end of a stay. As a result, hotels need to access card data from multiple resellers and third parties; and of course, old methods of data transmission – faxes and other manual processes – are not secure. Whilst the hotel sector is evolving its infrastructure, sadly it is still all too common to read about data breaches in the industry. Whether you are an airline, a hotel or any other T&E merchant, our Fraud Prevention and PCI advisory teams are able to assist you.
Cross-border versus domestic payment acceptance
The T&E sector by definition is global. There will invariably be a trade-off between simplicity and cost and this balance changes in rhythm with compliance, local law, and card scheme changes.Amadeus has a range of services that can allow you to maximize your payments reach whilst retaining the best of local payments acceptance models.
Integrating your payments solutions to enhance the customer experience and utilize data
Will 2018 finally become the year when airlines can take control of their payments and deliver a free-flowing payment experience for their customers? That remains to be seen.
(Article originally published by Amadeus.)